01 What Was Keeping Them Invisible on Google?
Four things: an outdated Google Business Profile, weak visibility in local results, a thin review profile, and a listing almost nobody interacted with. Here is what that looked like in practice:
- Outdated profile: Their Google Business Profile, the free listing that decides how a business appears on Google Search and Maps, had missing information, no recent photos, and almost no content.
- Poor visibility: Competitors held the top local results, so most nearby homeowners never saw them, no matter how good the work was.
- Weak reputation: A small number of reviews and a middling 4.3 rating made it hard to win trust from people comparing contractors online.
- Low engagement: The listing was getting very few clicks and calls, which meant fewer quote requests and fewer jobs on the calendar.